Privacy Policy

Last Updated: August 2026
Company: Direct Storage Systems
Location: North Geelong, Victoria, Australia
Contact: (03) 5277 0826 | sales@directstoragesystems.com.au

1. Overview & Commitment to Privacy

Direct Storage Systems (“we”, “us”, “our”) is committed to protecting the privacy of our customers, business partners, and website visitors. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us via our website, over the phone, in person at our North Geelong showroom/warehouse, or during on-site site consultations and installations.

2. Information We Collect

We only collect information that is reasonably necessary to provide our products, custom layout design services, quotes, and delivery/installation solutions. This may include:

• Contact & Identity Details: Full name, business/company name, Australian Business Number (ABN), job title, billing address, site delivery address, email address, and phone number.
• Order & Transaction Data: Product selections, configuration specifications (e.g., custom workbench dimensions, racking heights), purchase history, delivery notes, and payment status.
• Site & Project Data: Floor plan sketches, warehouse dimensions, CAD design files, photos of site layouts or existing racking structures provided for quoting and compliance audit purposes.
• Technical & Browsing Information: IP address, browser type, device information, operating system, referring URLs, pages visited, and general browsing patterns collected via website cookies and analytics tools.

Note: We do not store full credit card numbers or sensitive financial details on our servers. All online card transactions are processed securely through certified third-party payment gateways.

3. How We Collect Personal Information

We collect personal information directly from you through various channels:

• When you purchase products or request a quote online through our website.
• When you contact us by phone, email, or contact forms to enquire about stock, delivery, or custom fitouts.
• When you schedule an on-site spatial measure, warehouse safety audit, or CAD design consultation.
• When you apply for a commercial trade credit account.
• Automatically via website cookies, server logs, and analytics scripts when you navigate our online store.

4. How We Use Your Information

We use collected information for legitimate commercial purposes, including:

• Order Processing & Fulfilment: Generating quotes, processing invoices, organizing warehouse pickups, and arranging direct deliveries or professional installation.
• Customer Support & Service: Communicating updates regarding your order, responding to technical enquiries, and handling warranty claims or safety audit reports.
• CAD Design & Engineering: Creating accurate 2D/3D warehouse layout drawings tailored to your facility’s dimensions.
• Credit Assessment: Assessing and managing commercial credit applications and ongoing trade accounts.
• Website Optimisation: Analysing browsing patterns to improve store navigation, product availability, and user experience.
• Direct Marketing: Sending occasional product updates, commercial catalog releases, or promotional offers. You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties strictly as required to operate our business and fulfill our service commitments:

• Freight & Logistics Carriers: Third-party couriers, freight forwarders, and logistics operators to coordinate delivery of oversized and palletised goods to your nominated site.
• Certified Installation & Fitout Contractors: Qualified sub-contracted installers who require delivery addresses and site contacts to complete on-site assembly and fitouts.
• Professional & Technical Service Providers: Secure IT hosting providers, accounting software platforms, payment gateway processors, and professional advisers (such as legal or financial consultants).
• Regulatory & Legal Authorities: Where required or authorised by Australian law, court order, or to enforce our standard Terms & Conditions.

6. Data Security & Storage

We take reasonable technical, physical, and administrative precautions to safeguard your personal data against loss, unauthorised access, misuse, modification, or disclosure:

• Our website utilises industry-standard Secure Socket Layer (SSL) encryption for all data transmitted during checkout and online enquiries.
• Digital records and customer databases are stored on access-restricted, firewall-protected servers.
• Physical documents (such as delivery dockets or account applications) are kept in secure business premises with controlled access.

7. Cookies & Web Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart items, and collect aggregate analytics data.
You can modify your browser settings to decline cookies if you prefer; however, disabling cookies may prevent certain features of our online store (such as shopping cart persistence) from functioning correctly.

8. Accessing & Correcting Your Information

You have the right under the Privacy Act to request access to the personal information we hold about you and to ask for corrections if you believe it is inaccurate, incomplete, or out of date.
To request access or update your details, please submit a written request to our privacy contact listed below. We will respond within a reasonable timeframe.

9. Privacy Inquiries & Complaints

If you have questions about this Privacy Policy or wish to lodge a complaint regarding how your personal information has been handled, please contact:

• Privacy Officer: Direct Storage Systems
• Address: North Geelong, Victoria, Australia
• Phone: (03) 5277 0826
• Email: sales@directstoragesystems.com.au

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.